ARTICLE 1 - ACCEPTATION
When the customer orders in the shop (www.toquedechef.com or www.monemportepiece.com), he acknowledges to know the particular terms of sale mentioned on the page and accepts them unreservedly.
The hereby general terms of sale govern the contractual relations between the company ROKHEM and the customer. They are applicable in particular to the terms of order, of payment, of delivery and of the control of the possible returns of products ordered by the customer.
They are applicable in France (not including French overseas departments and territories, and foreign countries).
ARTICLE 2 - PRODUCTS
The photographs and the texts describing the products are not part of the contractual field. In case of presence of mistakes, they shall not engage the responsibility of the company ROKHEM . Besides, the customer always has the possibility to get in touch with the company ROKHEM to get additional information on the products presented by sending us a message.
Most of the products sold by the company ROKHEM to his customers are available on stock. The availability of the products indicated on the site is only indicative. In case they are temporarily and exceptionally out of stock, we will tell you the delay of supplying necessary to get the wanted product.
ARTICLE 3 - ORDER
An acknowledgement of receipt confirming the taking into account of your order will be automatically e-mailed to you.
The company ROKHEM reserves the right to cancel any order of a customer with whom there would be a dispute concerning a prior order.
Any information given by the customer when ordering binds him; the company ROKHEM shall not be held for responsible for the consequences of mistakes concerning the wording of the details of the consignee of the products or of the debtor of the order.
ARTICLE 4 - PAYMENT
Items must be paid in full the day of the order. The order validated by the customer will be considered effective when the authorised banking payment centres send their acceptation. In case of refusal from the centres, the order will be automatically cancelled.
Online payment by credit card:
The banking information related to the customer (card numbers or expiring dates) are coded by the SSL system and then treated by our financial partner, the CIC France.
Therefore buying an item with the company ROKHEM is completely safe.
Other modes of payment:
- Bank transfer in €
- Check (France only): we reserve your products 8 days until reception of the check.
ARTICLE 5 - PRICES AND BILLS
The prices indicated in the order confirmation by the company ROKHEM include the prices of products, expressed in Euros at the time of the consultation as well as the expenses of packaging and transport.
All payments are made in euros.
ARTICLE 6 - DELIVERY
Place and delay:
The delivery of our products is carried by our partner carriers in all countries served. The products are delivered at the address of delivery indicated by the customer on his/her order form. If the customer is absent, a delivery notification from the carrier will be placed in the mailbox and will invite the customer to get in touch with the carrier to arrange a later delivery of the parcel or to pick it up at the nearest post office.
Delivery by the Postal services:
The parcels are delivered between 2 and 7 days, at the condition that the products are available.
The possible delays shall not grant the customer the right to claim the company ROKHEM for damages. In all cases, delivery on time can occur only if the buyer is up to date in his obligations towards the seller.
It is agreed to consider as events of "Force Majeure" relieving the company ROKHEM from its delivery liabilities: wars, riots, fires, strikes, accidents, and the impossibilities to be supplied or any other causes that are not under the control of the seller.
The goods are always conveyed under the responsibility of the customer. The customer is advised to check carefully the parcels when they are delivered. The customer is allowed a delay of 48 hours in order to make particular reserves to the conveyor should a product be missing or damaged.
ARTICLE 7 - OUR WARRANTIES
We warrant to you that any item purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
ARTICLE 8 - WARRANTY AND RETURN POLICIES
All our products are under the supplier's warranty. The conditions of application and the duration of the warranties are specific to each product. Please feel free to contact us for further information by sending a message.
The company ROKHEM will accept the following returns, requiring that they are returned within 7 office days, with the original invoice and in the original packaging:
- Each item in original, undamaged and unused state.
- A letter with the reason of return and your bank account number so that we can refund you. (we do not refund delivery charges).
The company ROKHEM does not accept any returns sent at our cost. De return charges are your responsibility, as are the risks of transportation.
Address for returns: SARL ROKHEM - 1, rue du Grenache - 66330 CABESTANY - France
ARTICLE 9 - RESPONSIBILTY
Damages caused by the products on sale: the company ROKHEM shall not be held responsible for the damages of any kind, either material or immaterial or corporeal that could result from misuse or dysfunction of the products on sale.
ARTICLE 10 - APPLICABLE LAW - JURIDICTION
All disputes arising in connection with the hereby contract shall be submitted to the appraisal of the conciliation and arbitration centre of Perpignan (France). In case the disputes should not be settled, they shall be submitted within the competence of the commercial court of Perpignan (France).
ARTICLE 11 - RESPECT OF IDENTITY
Treatment of nominative information:
It is essential to fill in the nominative information collected for distance sale so that we can treat the orders and invoices. In accordance with the "Informatique et Libertés" (Data Processing and Liberties) Law, the treatment of nominative information related to our customers has been declared by the Commission Nationale de l'Informatique et des Libertés (CNIL): N° 1465660.
Rights to get access to, to modify, to correct or to delete the customer's information:
The customer has the right (article 34 of the law from January the 6th, 1978) to get access, to modify, to correct or to delete the data that are related to him/herself, and he/she may exercise the right by writing to ROKHEM :
SARL ROKHEM - 1, rue du Grenache - 66330 CABESTANY - France
Phone : +33 78 101 2997 o +33 4 48 07 04 33
Our customers department commits itself to answer your questions or requests as soon as possible.